Wednesday 9 June 2010 – Business efficiency & profitability

12:00 Networking lunch

13:00 Chairman’s opening remarks
Daniel Pollick, chief information officer, DLA Piper

13:10 Panel discussion: Connecting with the (changing) business – the growing importance of KM and productivity tools in supporting fixed fee services
With firms moving away from the traditional billable hour to fixed fees for most legal services carried out by the firm, the need to integrate the IT and Know-how departments provides a new business challenge. This panel will explore ways for knowledge management and information technology staff to team with their legal staff, outside counsel and clients, to assess business needs. The panel will also address how to design solutions and provide low cost valuable practice tools.
Panellists:
Oz Benamram, chief knowledge officer, White & Case
Brenton Miller, director of knowledge management, Cleary Gottlieb Steen & Hamilton
Michael Mills, management consultant, Kraft Kennedy

14:00 Pre-recorded interview: Exploring the future of e-technology for in-house legal teams - what are the challenges and how should law firms respond?
This panel of leading companies will discuss real-world examples of collaboration from both the in-house legal department and
law firm using existing and new technologies. Consideration will be given to collaboration strategies in the legal marketplace and
how the client and law firm relationship is advancing.
Interviewer: Professor Richard Susskind OBE
Panellists: Mark Harding, group general counsel, Barclays
Robert Ivens, head of legal, Marks & Spencer
Rosemary Martin, group general counsel and company secretary, Vodafone
Following the pre-recorded interview, the panel below will continue discussions on the evolving collaboration strategies between law firms, vendors and in-house in delivering the future of e-technology for in-house legal teams.
Panel chair: Derek Southall, Wragge & Co
Panellists: James Birch, general counsel, TRAVELEX
Sue Brooks, chief of staff to Mark Harding, group general counsel, managing director legal operations, Barclays Group Legal
Gerard Neiditsch, executive director (business integration & technology), Mallesons Stephen Jaques
Richard Reade, UK general counsel, ISS
Matthew Worth, senior strategy manager, Linklaters

15:30 BlackBerry® break

15:45 Keynote address: The psychology of achievement
Jamil Qureshi (creator of Mind Shaping)

16:30 Interactive focus groups

A: Reducing costs and investing wisely in new technology
Maintaining best practices under tight budget constraints and keeping an eye on the bottom line when buying new technology is an important consideration for CIOs. This session will examine how to engage both business partners and clients as sources for innovative ideas and explore how you pursue new business opportunities outside of your comfort zone, creating value for both the firm and client, while maintaining overall control of the governance processes. The session will illustrate how to maximise existing technology investments and ideas for monitoring and analysing usage, together with strategies to drive adoption through enhance user training. Delegates will also benefit from understanding how to evaluate the technology you have today, when to update it and when to wait, together with tools available for effective budgeting.
Peter Bauer, CEO, Mimecast
Paul Caris, CIO, Eversheds
Brenton Miller, director of knowledge management, Cleary Gottlieb Steen & Hamilton

B: Driving productivity through business process management
Improving business processes is central to all firms. How does the business process work? Debate will centre around how to achieve optimisation and streamlining your process across multiple jurisdictions to enable increased efficiency. The session will examine how best to place the control back in the hands of the business, thus making the process the main focus, with technology becoming the facilitator. Consideration will also be given on how best to leverage technology to effectively deal with projects while controlling your costs and maximising resources.
Tony Cordeiro, chief information officer, White & Case
Michael Mills, management consultant, Kraft Kennedy

C: Mitigating security risk and meeting clients demands on data security
Security of information and interactions is a huge challenge for law firms. As well as needing to guarantee data privacy and client confidentiality against real and sophisticated attacks, law firms must also demonstrate compliance with strict standards and statutes to
regulators and clients alike. The technological advances in the storage and management of documents have enabled huge efficiency and client service improvements for legal firms but also brought increased risk. This session will explore ways to mitigate the risk of security threats from external hackers and possibly disgruntled employees or former employees, together with ways to meet clients demands on law firm data security.
Karen Jacks, head of IT services, Bird & Bird
Andrew Powell, director of IT, Nabarro

D: Maintaining profitability in the face of alternative fee arrangements
With year-end figures showing a decline in revenue, coupled with a reduction in costs from clients, firms are busy formulating strategies to increase the bottom line. With client demands on the increase and firms being squeezed on fees, is the fixed fee enough to keep clients
happy? This session will address how law firm IT can help maintain and grow profits in the face of fee pressure and the move away from the billable hour. Consideration will be given to how you can help improve end-of-year results by focusing on your mobile technology offering to lawyers to enable real-time recording and analysis for e-billing.
Abby Ewen, head of business transformation, Simmons & Simmons
Daniel Pollick, chief information officer, DLA Piper UK
Phil Wedgwood, managing director, Rekoop

17:45 End of conference day two

19:00 Networking reception

19:45 Gala dinner

View Day Three programme: Thursday 10 June 2010 – Business strategy

HOW TO BOOK
To reserve your place call Moira McCarthy on +44 (0)20 7004 7436 or email legalweekconference@incisivemedia.com